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Total Quality Management
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Course data
TQM
Course Curriculum
Introduction to Quality
Total Quality Management
Video - Total Quality Management and Excellence (TQMEX) Model
Concept of Sigma
Textual Notes - Concept of Sigma
Video - Just in Time Manufacturing (JIT) process, Kan - Ban System, Poka Yoke ,Intro to Six Sigma Concept
Video - Six Sigma Problem solving (Six Sigma Methodologies) Difference between TQM and Six Sigma
Video - Statistical Basis of Six Sigma
Video - Application ,Roles and Implementation ,Criticism, Statistical Quality Control (SQC)
Introduction to ISO Systems & Schemes
Textual Notes - Introduction to ISO Systems & Schemes
Video - Introduction,Importance & structure of ISO
Video - Preparing an Organisation for ISO certification, ISO 9000 ,ISO 9000:2000
Video - Structure of Membership in ISO ,Stages in the Development Process of ISO Standards, Financing at ISO, ISO Certification
Video - ISO 9000:2000 Standards, ISO 14000 ,The essence of Quality Standards
Service quality
Textual Notes - Service quality
Video - Introduction to quality awards ,Deming prize
Video - Introduction to ISO systems and schemes part 2
Video - EFQM Award ,MBNQ Award
Video - Service Quality Management
Video - Steps in the measurement of service quality
Continuous Assignment
Final Assessment
Feedback
Certificate
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Course info
Total Quality Management
Skill Level
:
Beginner